SHIPPING, DELIVERY & ORDER POLICY

CaseJunction.com

Thank you for shopping at CaseJunction.com. We are committed to providing premium products, reliable international shipping and a smooth shopping experience.

From India to customers worldwide, we work with established courier and logistics partners to deliver your orders safely and efficiently.

Please read this policy carefully before placing an order.

🌍 OUR INTERNATIONAL SHIPPING DESTINATIONS

We currently deliver to the USA, UAE, Germany, Russia, Singapore, Australia,Canada, Malaysia, Saudi Arabia and the UK, covering major international markets.

We are continuously expanding our global delivery network, with more countries coming soon!

Want CaseJunction delivered to your country?
Email us at support@casejunction.com and let us know your country. We would be happy to hear from you!

1. ORDER PROCESSING & DISPATCH

Orders are generally processed and dispatched within 2–3 business days after successful order confirmation and payment.
Orders are shipped through reputed courier and international logistics partners.
Tracking details will be shared once the shipment has been dispatched and tracking information becomes available.
We make every reasonable effort to process, pack and dispatch orders promptly.
Orders placed on weekends or public holidays may be processed on the next business day.
Additional processing time may be required during promotional events, peak shopping seasons or unforeseen operational circumstances.

Order processing time is separate from the estimated shipping and delivery time.

2. INTERNATIONAL SHIPPING & DELIVERY

CaseJunction.com is based in India and is expanding its international delivery network to serve customers worldwide.

We currently ship to the selected international destinations For any country addition please email us.

More countries and destinations will be added soon.

Estimated International Delivery Time

Our estimated international delivery time is 7–15 business days after dispatch, depending on the destination, courier service and customs clearance.

DestinationEstimated Delivery

These are estimated delivery timelines and not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, customs procedures, courier availability and other circumstances beyond our reasonable control.

Delivery estimates for newly added countries may vary and will be communicated where applicable.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout before payment is completed.
Shipping charges may vary depending on the destination country, shipment weight, dimensions and selected delivery service.
Any free shipping offers will be subject to the conditions specified in the relevant promotion.
Additional charges arising from customs clearance, import duties or local taxes may apply depending on the destination country.

Customers are responsible for reviewing the applicable shipping charges before completing their purchase.

4. CUSTOMS DUTIES, IMPORT TAXES & CLEARANCE

International shipments may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customs duties, import taxes and local clearance charges are the responsibility of the customer.
These charges are determined by the customs authorities of the destination country and are not controlled by CaseJunction.
Customs authorities may request additional documentation or information from the customer.
Customers are responsible for providing the required information and cooperating with customs clearance procedures.
Customs clearance may result in additional delivery time.

CaseJunction cannot guarantee that an international shipment will be exempt from customs duties or import taxes.

Customers are encouraged to check their country's applicable import regulations before placing an international order.

5. ORDER TRACKING

Once your order has been dispatched, tracking information will be shared through the available communication channels, such as email or other order notifications.

Customers can use the tracking details to monitor shipment progress.
Tracking updates may take some time to appear after dispatch.
International shipments may pass through multiple logistics and customs facilities before reaching their final destination.
Tracking updates may occasionally be delayed due to courier system updates or international transit procedures.

If your tracking information has not been updated for an extended period, please contact our customer support team for assistance.

6. COURIER DELAYS & TRANSIT ISSUES

We understand that receiving your order on time is important.

Once an order has been handed over to a third-party courier or logistics partner, the actual delivery timeline is dependent on the respective service provider.

Delivery delays or transit issues may arise due to:

Customs inspections and clearance procedures.
Weather conditions and natural disruptions.
Public holidays and peak shopping seasons.
Flight availability and international transit restrictions.
Courier operational delays or service interruptions.
Incorrect routing or shipment handling issues.
Other unforeseen circumstances beyond our reasonable control.

If your shipment is delayed, stuck in transit, incorrectly routed or facing another courier-related issue:

We will make reasonable efforts to raise the issue with the concerned courier partner.
We will follow up with the logistics provider where possible.
We will assist customers in obtaining available shipment updates.
We will make reasonable efforts to facilitate a resolution.

Our commitment is to process and dispatch orders promptly and provide reasonable assistance with courier-related issues.

However, delivery timelines remain estimates and are subject to courier operations, customs procedures and applicable laws.

7. SHIPPING ADDRESS & DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following details are correct:

Full recipient name.
Complete shipping address.
City, state and postal/ZIP code.
Country.
Valid contact number, including the appropriate country code.
Email address.

CaseJunction cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you need to update your shipping address, please contact us immediately after placing your order.

Address modification requests cannot be guaranteed once an order has been processed or dispatched.

8. FAILED DELIVERY, REFUSED SHIPMENTS & UNDELIVERED ORDERS

Delivery may fail for reasons including:

Incorrect or incomplete delivery address.
Recipient unavailable or unreachable.
Repeated unsuccessful delivery attempts.
Refusal to accept the shipment.
Failure to complete customs clearance.
Non-payment of applicable import duties or taxes.
Local delivery restrictions or courier limitations.

If a shipment is returned to the sender due to customer-related delivery failure, refusal or failure to complete customs formalities, any applicable return shipping charges, customs charges or other recoverable costs may be deducted from the eligible refund amount, subject to applicable law.

CaseJunction will review such cases individually and assist wherever reasonably possible.

9. LOST, MISSING OR UNDELIVERED SHIPMENTS

If your order appears to be lost, missing or undelivered, please contact our customer support team.

We will review the tracking information and, where appropriate, initiate an investigation with the concerned courier or logistics partner.

Depending on the investigation outcome, available evidence and applicable legal requirements, CaseJunction will determine an appropriate resolution.

A shipment marked as delivered but not received should be reported to us as soon as possible so that we can investigate with the delivery provider.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take reasonable care in packing and dispatching orders.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Customers are strongly advised to record a continuous unboxing video showing:

The unopened package and shipping label.
Opening of the package.
The product and its condition immediately after opening.

Photographs and/or an unboxing video may be requested to verify the condition of the shipment and assist with a claim involving the courier or logistics partner.

After verification, approved claims may be resolved through a replacement, refund or another appropriate remedy, subject to product availability and applicable consumer laws.

11. ORDER CANCELLATION BY CUSTOMER

If you wish to cancel an order, please contact CaseJunction Customer Support as soon as possible after placing it.

Cancellation requests are generally accepted only before the order is processed for dispatch.
Once an order has been packed, processed or handed over to the courier, cancellation cannot be guaranteed.
If the order has already been dispatched, the customer may need to follow the applicable return procedure.
Refunds for eligible cancellations will be processed to the original payment method, wherever possible.

12. ORDER CANCELLATION BY CASEJUNCTION

CaseJunction reserves the right to cancel an order, fully or partially, where reasonably necessary, including circumstances such as:

Product being out of stock or unavailable.
Incorrect or incomplete product information.
Pricing or listing errors.
Suspected fraudulent, unauthorised or suspicious transactions.
Failure to obtain information necessary to fulfil the order.
Delivery restrictions or operational limitations.
Violation of our policies or applicable laws.
Other legitimate business, legal or operational reasons.

If an order that has already been paid for is cancelled by CaseJunction, the applicable amount paid for the cancelled order will be refunded in accordance with our refund process.

Nothing in this section limits any rights or remedies available under applicable law.

13. RETURNS & REFUNDS

Returns, replacements and refunds are governed by our separate Warranty, Returns & Product Disclaimer Policy.

For international orders, eligible return requests may be submitted within 15 days of delivery, subject to the conditions specified in that policy.

Please review our Warranty, Returns & Product Disclaimer page for complete information regarding:

International return eligibility.
Original packaging and unused-product requirements.
Applicable 10% handling and restocking fee.
Non-refundable original shipping charges.
Return shipping responsibilities.
Manufacturing defects and replacement eligibility.
Refund processing procedures.

Customers must obtain return authorisation from CaseJunction before sending products back.

14. IMPORTANT NOTICE

By placing an order on CaseJunction.com, customers acknowledge that they have read and understood this Shipping, Delivery & Order Policy.

All delivery timelines are estimates and may vary depending on the destination, courier operations and customs clearance.

This policy is intended to explain our standard shipping and order fulfilment procedures. Nothing in this policy is intended to exclude or restrict any consumer rights or remedies available under applicable law.

CaseJunction.com reserves the right to update or modify this policy from time to time. The applicable policy will be interpreted in accordance with applicable laws and consumer protection requirements.

CONTACT US

For any questions regarding international shipping, order tracking, delivery delays or order-related assistance, please contact our customer support team through the contact details provided on CaseJunction.com.

CaseJunction.com

From India to the World. Premium Protection. Worldwide Connections.