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WARRANTY, RETURNS & PRODUCT DISCLAIMER

CaseJunction.com

At CaseJunction.com, we are committed to offering premium-quality smartphone cases, tempered glass, camera lens protectors and mobile accessories from trusted manufacturers.

Please read this policy carefully before making a purchase. It explains our return and refund conditions, warranty coverage, installation limitations and product disclaimers.

1. RETURNS & REFUNDS POLICY

All Sales Final – Non-Returnable Products

All products sold on CaseJunction.com are non-returnable and non-refundable for change-of-mind reasons.

Returns or refunds will not be accepted for:

  • Change of mind or personal preference.

  • Incorrect product or device model selected by the customer.

  • Ordering the wrong size, variant, colour or compatibility.

  • Products that are no longer required.

  • Minor variations in colour, appearance or finish that do not constitute a manufacturing defect.

Customers are responsible for checking the product description, specifications, compatibility and device model carefully before placing an order.

Defective, Damaged or Incorrect Products

If a product is received defective, damaged on arrival or different from the product ordered, the customer may be eligible for a refund after verification by CaseJunction.

To submit a claim:

  • Contact Customer Support promptly after receiving the order, preferably within 48 hours of delivery.

  • Provide your order number and clear photographs or videos showing the issue.

  • Provide the product packaging and any additional information reasonably requested for verification.

Refund Approval Conditions

  • All claims are subject to inspection and verification by CaseJunction.

  • If a manufacturing defect, transit damage or incorrect product supply is verified, an eligible refund will be issued.

  • Approved refunds will generally be processed to the original payment method, subject to payment provider procedures.

  • No handling or restocking fee will apply to approved defective, damaged or incorrect-product claims.

  • CaseJunction may request the product to be returned for inspection, where necessary, and will provide applicable return instructions.

Important Return Conditions

  • Tempered glass and camera lens protectors are non-returnable and non-refundable for change-of-mind reasons, including after installation.

  • Mobile cases and other accessories are also non-returnable for change-of-mind reasons.

  • Accidental damage, improper installation, misuse and normal wear and tear do not qualify as manufacturing defects.

  • All defect and damage claims are subject to verification.

2. WARRANTY POLICY

Warranty coverage depends on the product category, manufacturer's warranty and any specific warranty period expressly mentioned on the individual product page.

A. Tempered Glass & Screen Protectors

Tempered glass and screen protectors are protective consumable accessories. They are not covered against accidental breakage, scratches, impact damage or installation-related issues.

Verified manufacturing defects or products received damaged may qualify for a refund following verification.

B. Camera Lens Protectors

Camera lens protectors are designed to provide additional protection against scratches and everyday contact.

Accidental breakage, impact damage, improper installation or damage caused during removal are not covered under product warranty.

Verified manufacturing defects may qualify for a refund.

C. Mobile Cases

Mobile cases are non-returnable and non-refundable for change-of-mind reasons.

Verified manufacturing defects may qualify for a refund following inspection.

Used cases, accidental damage, scratches, drops, bending, discoloration and normal wear and tear are not covered under warranty.

D. Other Mobile Accessories

Warranty and refund eligibility for other accessories will depend on the product category, manufacturer's warranty and individual product listing.

Where a specific warranty period is advertised on a product page, the stated product-specific warranty conditions will apply, subject to applicable law.

3. PRODUCT DISCLAIMER & PERFORMANCE LIMITATIONS

A. Tempered Glass & Screen Protectors

Our tempered glass and screen protectors are designed to help protect your device's display against scratches, minor impacts and everyday wear.

Please understand the following limitations:

No Glass Is Crackproof: Tempered glass is designed to absorb and distribute impact energy. Under excessive pressure, certain impact angles or severe drops, the protector may crack or shatter. It cannot guarantee that the original device screen will remain undamaged.

Coating Wear & Tear: Oleophobic (anti-fingerprint), anti-reflective (AR), privacy and other surface coatings may gradually wear down with regular usage, friction and cleaning.

Touch & Display Performance: Touch sensitivity, fingerprint recognition, display clarity and compatibility may vary depending on the device model, screen condition, software and installation.

Compatibility: Customers are responsible for checking the exact device model and product compatibility before placing an order.

B. Camera Lens Protectors

Camera lens protectors provide an additional layer of protection against scratches and everyday contact.

  • They are not damage-proof or shatterproof.

  • Image quality, flash performance, reflections and night photography may vary depending on the device, lighting conditions and protector design.

  • Damage caused by improper installation, removal or external impact is not covered under warranty.

C. Mobile Cases & Protective Covers

Our mobile cases are designed to provide additional protection and enhance the appearance of your device.

  • No mobile case can guarantee complete protection against drops, impacts, scratches or accidental damage.

  • Protection levels vary depending on the case material, design and impact conditions.

  • Materials such as leather, silicone, TPU, PC and aramid fibre may show natural ageing, colour variations or wear over time.

  • Discoloration, stretching, fading and deterioration resulting from regular use, environmental exposure or improper maintenance are considered normal wear and tear.

D. Other Mobile Accessories

Accessories are designed for their specified functions and compatible devices. Product specifications, performance and compatibility may vary depending on the device and usage conditions.

Customers are advised to review individual product descriptions, specifications and compatibility information before purchasing.

4. INSTALLATION & WARRANTY EXCLUSIONS

Proper installation and handling are essential for the performance and durability of protective products.

The following issues are generally not covered under product warranty:

  • Air bubbles, dust particles or dirt trapped during installation.

  • Misalignment, improper fitting or lifting edges.

  • Cracks, chips or breakage caused during installation or removal.

  • Damage caused by excessive pressure or incorrect handling.

  • Damage resulting from improper cleaning, maintenance or use.

  • Accidental damage, drops, scratches and normal wear and tear.

Professional Installation Recommended

If you are unsure about installing tempered glass or camera lens protectors, we recommend seeking assistance from a professional technician.

5. APPLICATOR & INSTALLATION NOTE

Applicator Included: Only products that explicitly mention "Applicator" in their product title or description include an installation applicator.

Please watch the installation videos provided on the respective product pages before beginning installation.

The applicator is designed to assist with positioning and alignment. However, proper cleaning, dust removal, careful alignment and manual effort may still be required for successful application.

For the best results, follow all installation instructions carefully. Professional installation is advisable if you are unfamiliar with the process.

6. MANUFACTURING DEFECTS & CLAIM VERIFICATION

All warranty and manufacturing defect claims are subject to inspection and verification by CaseJunction.

Customers may be required to provide:

  • Order number and proof of purchase.

  • Clear photographs or videos showing the reported issue.

  • Product packaging and relevant components, where applicable.

  • Additional information reasonably required to assess the claim.

CaseJunction may reject claims where inspection establishes that damage resulted from misuse, accidental impact, improper installation, unauthorised modification or normal wear and tear.

Approved claims involving verified manufacturing defects, transit damage or incorrect products will be resolved through an applicable refund or other remedy required by law.

7. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, CaseJunction shall not be responsible for indirect, incidental or consequential losses arising from the use or inability to use any product purchased through CaseJunction.com.

This includes, but is not limited to, damage to the original device screen, display, camera lenses, internal components or other device parts while using a protective accessory.

Protective products are intended to reduce the risk of damage and should not be considered a guarantee against all forms of damage.

Where legally permissible, the maximum liability of CaseJunction for a claim directly relating to a specific product shall not exceed the purchase price paid for that product.

Nothing in this policy shall exclude or restrict any consumer rights, statutory warranties, remedies or liabilities that cannot legally be excluded or limited under applicable law.

8. IMPORTANT CUSTOMER NOTICE

By purchasing products from CaseJunction.com, customers acknowledge that they have reviewed the product descriptions, specifications, compatibility information and applicable warranty and return conditions.

We recommend reading all product-specific instructions and installation guidelines before using any protective accessory.

CaseJunction.com reserves the right to update or modify this policy from time to time. Any changes will be published on this website.

For assistance with warranty claims, defective products, damaged deliveries or product-related queries, please contact our Customer Support team.

Email: support@casejunction.com
WhatsApp: +91 7777063121

CaseJunction.com

Premium Protection. Worldwide Connections.

Legal Notice: Nothing in this policy is intended to exclude, restrict or override any statutory consumer rights, warranties, refunds or remedies that cannot legally be excluded or limited under applicable law.

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